Thinking

Everything Sam Shar writes, says and is quoted on, newest first.

The Delivery GapIssue 6, 1 Oct 2026

Smaller consultancies deliver because they have to get every decision right

Boutique, independent consultancies give better advice because their reputation rests on every recommendation, not on selling particular products.

How do you know your relationship is a priority when you're one of hundreds of clients? And how can you trust recommendations if the firm is also selling the products?

That's where smaller, boutique consultancy firms have an advantage. Every client relationship matters, so a firm's reputation is tied directly to the quality of the advice it gives.

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Earlier issues

1 Sept 2026Don't modernize because you can, modernize when it makes senseModernization should start with the problems a business actually has, then adopt proven technology gradually, rather than chasing every new tool.3 min read
30 Jul 2026The missing ingredient in your AI rollout? A consultant in the roomAI rollouts stall because consultants leave once the tools are in. Sam Shar argues they should stay embedded until employees actually use them well.3 min read
30 Jun 2026Don't let AI turn consulting into a vending machineFree AI strategy decks risk teaching clients to value outputs over judgement. Use AI to sharpen consultants, not to replace their accountability.3 min read
1 May 2026The AI gold rush needs an accountability checkWith cybersecurity incidents on the rise, this issue argues the security implications of AI need to be stress-tested before its rollout.3 min read
1 Apr 2026AI hype doesn't pay the billsAI spending is rising faster than proof of return. Projects should be tied to revenue or cost targets and followed through until the results stick.3 min read

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